At IRWIN Store, we understand that when you order professional-grade tools, you need them delivered with the same reliability you expect from our products. That’s why we’ve designed a shipping program that matches the precision and efficiency of our tools—getting your equipment to your job site without delay.
Our Shipping Promise to You
Whether you’re a trades professional needing impact sockets by next week or a DIY enthusiast stocking up on masonry bits for your weekend project, we offer:
- Global Reach: Shipping to most countries (excluding some remote areas in Asia)
- Two Convenient Options: Choose between fast standard shipping or free economy delivery
- Transparent Processing: 1-2 business days to prepare your professional tools for shipment
- Trusted Carriers: DHL, FedEx, and EMS—all with tracking for peace of mind
Shipping Methods Designed for Your Needs
When your project timeline can’t wait, our standard shipping gets your IRWIN tools where they need to be:
- Carrier: DHL or FedEx (automatically selected for optimal delivery)
- Delivery Time: 10-15 business days after dispatch
- Cost: $12.95 flat rate—regardless of order size
- Best For: Professionals who need locking pliers, concrete tools, or power tools quickly
For budget-conscious professionals and DIYers ordering $50 or more:
- Carrier: EMS (reliable global postal service)
- Delivery Time: 15-25 business days after dispatch
- Cost: FREE on orders over $50
- Best For: Non-urgent orders of hand tools, gloves, or when building your ratchet & socket collection
From Our Warehouse to Your Worksite
Every IRWIN tool—from our legendary Vise-Grip pliers to industrial-grade ironworker tools—is carefully packed at our Raleigh facility (427 Jennifer Lane) to ensure it arrives in perfect condition. Here’s what to expect:
- Order Processing: 1-2 business days (excluding weekends)
- Shipment Notification: You’ll receive tracking via email when your tools are dispatched
- In Transit: Track your impact sockets or jab saws every step of the way
- Delivery: Signature required for security (can be waived upon request)
Need Your Tools Faster?
For construction teams and metalworkers facing critical deadlines, we recommend:
- Placing orders before 2PM EST for same-day processing when possible
- Selecting standard shipping for time-sensitive items like welding gear or threading tools
- Contacting our Raleigh support team at [email protected] for expedited options
Hassle-Free Returns Within 15 Days
While we’re confident you’ll love your IRWIN tools as much as professionals worldwide do, we offer a straightforward return policy:
- Timeframe: 15 days from delivery date
- Condition: Unused items in original packaging
- Process: Email [email protected] with your order number to initiate
Note: Shipping costs are non-refundable unless the return is due to our error.
Payment Options for Every Professional
We accept all major payment methods to get you working faster:
- Visa
- MasterCard
- JCB
- PayPal
All transactions are securely processed with industry-standard encryption—because your security matters as much as your tools’ performance.