Shipping Information

At IRWIN Tools, we understand that professionals need their tools delivered quickly and reliably. Here’s how we handle your orders:

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
  • Free Shipping (orders over $50): Delivered via EMS within 15-25 business days after shipment

Professional Tip: For urgent job site needs, consider our Standard Shipping option for faster delivery. Contact us at [email protected] if you need expedited options.

International Shipping

We ship globally (excluding some Asian regions and remote areas). International customers should note:

  • Customs duties and taxes are the customer’s responsibility
  • Delivery times may vary based on customs processing
  • Tracking information will be provided for all shipments

Returns & Exchanges

We stand behind our professional-grade tools. If you’re not completely satisfied, here’s our straightforward return policy:

Eligibility

To qualify for a return or exchange:

  • Item must be unused and in original packaging
  • All accessories and documentation must be included
  • Return must be initiated within 15 days of delivery
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Gloves & Hand Protection (opened packages)
  • Used Saw Blades
  • Opened Jab Saws
  • Custom or special order items

Return Process

  1. Initiate Your Return
    Email [email protected] with:
    • Subject: Return Request – Order #[Your Order Number]
    • Order Number
    • Product Name and SKU (if available)
    • Reason for Return
    • Preferred Resolution (Refund/Exchange)
  2. Receive Authorization
    Our team will respond within 2 business days with:
    • Return Authorization Number (RMA)
    • Shipping instructions
    • Return address
  3. Ship Your Return
    Package securely with RMA visible. Use trackable shipping – you’re responsible until we receive it.

Refund Process

After we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method
  • Timing:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

Follow the same return process above. Clearly state the replacement item desired. We’ll ship the new item once the return is processed (additional charges may apply for price differences). Expedited shipping available for urgent professional needs.

Damaged or Defective Items

If you receive a damaged or defective tool:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a replacement at no additional cost

Professional Priority: For time-sensitive job site needs, ask about our expedited replacement service. We know when your tools are down, your productivity is down.

International Returns

For professionals outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “RETURNED GOODS” to avoid duties
  • Processing may take additional 3-5 business days
  • Refunds will be in USD and may vary based on exchange rates

Contact Us

For any questions about shipping or returns: