Term and Conditions

Last Updated: [Insert Date]

1. Website Use

1.1 Eligibility

Our Site and services are intended for professional tradespeople and serious DIY enthusiasts. By using the Site, you represent that you are at least 18 years old and have the legal capacity to enter into binding contracts.

1.2 User Responsibilities

You agree to:

• Provide accurate account information
• Use the Site only for lawful purposes
• Not engage in any fraudulent activities
• Not attempt to interfere with Site operations

1.3 Intellectual Property

All content on the Site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our trademarks or content without express written permission.

2. Products and Services

2.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing for our professional-grade tools including:

• Air Tools
• Concrete & Masonry Tools
• Hand Tools and Power Tools
• Safety Equipment
• And other professional tool categories as listed on our Site

However, we cannot guarantee that all descriptions are entirely accurate, complete, or current.

2.2 Product Use

Our tools are designed for professional use. You are responsible for:

• Reading all safety warnings and instructions
• Using products only as intended
• Wearing appropriate safety gear

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order. Orders are processed within 1-2 business days (excluding weekends and holidays).

3.2 Pricing and Payment

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All prices are in USD. You are responsible for any taxes, duties, or customs fees applicable to your order.

3.3 Shipping

We ship globally except to some Asian regions and remote areas. Options include:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days after shipment
• Free Shipping (orders over $50): EMS, 15-25 business days after shipment

Delivery times are estimates and not guaranteed. You are responsible for providing accurate shipping information.

4. Returns and Refunds

4.1 Return Policy

We accept returns within 15 days of delivery for unused items in original packaging with all accessories. Non-returnable items include:

• Opened gloves/hand protection
• Used saw blades
• Opened jab saws
• Custom/special order items

4.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Wait for return authorization (2 business days)
3. Ship items with RMA visible using trackable shipping

4.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is our error.

5. Warranties and Liability

5.1 Product Warranties

Many IRWIN tools come with manufacturer warranties. Please check individual product documentation for details.

5.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from product use or Site access.

6. General Provisions

6.1 Changes to Terms

We may update these terms at any time. Continued use after changes constitutes acceptance.

6.2 Governing Law

These terms are governed by North Carolina law. Any disputes shall be resolved in courts located in Raleigh, NC.

6.3 Contact Information

For questions about these terms:

IRWIN Tools
427 Jennifer Lane
Raleigh, NC 27616
Email: [email protected]